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How casoola Handles Your Personal Information

We built this policy to be direct: you deserve a plain-language account of what data we collect, how we use it, and the choices you have.

No third-party data salesEncrypted account storagePayPal, Venmo, Play+ payment privacyData request support availableState-law compliant where applicable
casoola How casoola Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review the data we hold, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. You can reach us through live chat in your account dashboard, by email at our privacy address, or through the in-app help menu on your mobile device. We aim to acknowledge data requests within two business days and respond fully within the timeframe required by applicable state law.

Team online

Live Chat

Start a chat from inside your account dashboard. Our team can open a privacy request ticket on the spot and confirm receipt before you close the window.

Email Support

Send your request to our privacy contact address, found at the bottom of every casoola page. Include your registered email so we can verify account ownership quickly.

In-App Help Menu

On mobile, tap the Help icon from your account menu and select 'Privacy & Data.' You can submit a data request without leaving the app on either iOS or Android.

DATA HANDLING PRACTICES

How We Protect and Manage the Data We Hold

We treat data security as an operational requirement, not a checkbox. Your casoola account uses encrypted connections at login, during payment processing, and when your session carries over between mobile and desktop. Here is a plain look at the four practices that shape how we handle your information.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your wallet settings. No behavioral data from your casoola session is sold to advertisers or third-party data brokers.

Account Security and Access Logs

Login attempts, device changes, and payment method updates are all logged against your account. If an unfamiliar device accesses your account, we flag it and can alert you through your registered email.

Data Retention Windows

Transaction records, identity verification data, and account history are retained for the period required by applicable state law. When that window closes, data is deleted or anonymized from active systems.

Requesting Changes to Your Records

You can ask us to correct, export, or remove your personal data at any time. Requests go through our live chat or privacy email, and we confirm receipt within two business days as a standard practice.

Common Questions About Your Privacy at casoola

These are the data and privacy questions we hear most from account holders. Each answer reflects how our systems actually work — no vague references to 'our policies,' just a straight answer about what happens with your information.

No. We do not sell your personal information to third parties for any purpose, including advertising. Data shared with payment processors like PayPal or Venmo is limited to what those transactions require.

We receive a transaction token and confirmation from PayPal or Venmo — not your login credentials or full account details. Payment processing happens on the provider's secure infrastructure, not our servers.

Open a live chat from your account dashboard or email our privacy contact address. Include your registered email address so we can verify ownership, and we will respond within the timeframe required by your state.

Yes. Submit a deletion request through live chat or our privacy email. Some transaction and identity records must be kept for the period required by applicable state law before they can be removed.

We use session cookies to maintain your login and preference cookies for wallet and display settings. You can block or delete cookies through your browser settings, though this may affect how certain account features behave.

This policy covers all casoola accounts in eligible states where access is permitted under local law. State-specific rights, such as those under California privacy law, may give you additional data access or deletion options.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.